South Shore Regional Emergency Communications Center

The Cohasset Police Department is part of the South Shore Regional Emergency Communications Center known as SSRECC. The SSRECC is located on Central Street in Hingham, and provides emergency police, fire, and EMS dispatch services to the towns of Hull, Hingham, Norwell, and Cohasset.

Massachusetts Enhanced 9-1-1

“Save a Life, Stop a Crime, Report a Fire”

The South Shore Regional Emergency Communications Center (SSRECC), has been in operation since January 1, 2012 and serves the four towns of Cohasset, Hingham, Hull and Norwell.  The Center is located in the Hingham Town Hall campus and operates on a 24/7 basis.

The South Shore Regional Emergency Communications Center (SSRECC) is a four (4) town Regional Emergency Communications Center, serving a population of over 50,000 citizens. The objective of the SSRECC is to provide both the citizens and emergency responders in each community with the highest quality dispatch services and professional communications with an emphasis placed on safety, accuracy and cooperation. The center is staffed 24X7 and is responsible for answering all E-911 calls in each community, answering business lines and dispatching appropriate emergency responders based on the nature of the call. In 2014 the SSRECC handled close to 70,000 calls for service and over 100,000 phone calls.

It is important to remember that when you call for assistance you will be asked to specify which town the incident is in that you are reporting.  Do not assume that the dispatcher knows that when you report an incident on Main St that they know which town you are in, as more than one town has a Main St.

All SSRECC dispatchers are certified in Emergency Medical Dispatch (EMD).  When you call to report a medical emergency the dispatcher will ask you a series of questions and when applicable will provide you with pre-arrival instructions.  While this is happening, rest assured that another dispatcher is dispatching the appropriate resources.

9-1-1 Calling Tips

Call 9-1-1…

  • To report a crime
  • To report a fire
  • To save a life
    • Stay calm and speak clearly.
    • Be sure to listen carefully and answer all of the Telecommunicator’s questions to the best of your ability.
    • Do not hang up until the 9-1-1 call taker has obtained all of the information that is needed.
    • If you cannot speak, you can still communicate with the call taker by using your phone’s key pad. Once the call taker answers –
      • Press the # 1 if you need POLICE
      • Press the # 2 if you need FIRE
      • Press the # 3 if you need an AMBULANCE
    • Cordless phone will not work during power outages, so its important to always keep a corded phone in your home in case of an emergency.
    • If you have a Voice Over Internet (VoIP) phone its important to be aware of ANY and ALL limitation it has on calling 9-1-1.